Privacy Policy

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Privacy Policy

Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, join our email list, make a booking, or interact with us.
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1. Who We Are

Legal owner: Julia Maria Borner
Business form: Individual Entrepreneur
Trading name / brand: Saddle Stories
Registered address: Apartment N4, Building 80, Gldani estate, micro/district III, Tbilisi, 0167, Georgia
Email: hello@saddle-stories.co

For data protection purposes, Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories, is the data controller for personal data collected through our website, enquiries, bookings, and marketing activities.
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2. Personal Data We Collect

We may collect:

Name
Email address
Phone number
Billing details
Booking details
Travel preferences
Riding level
Height and weight where relevant for horse allocation and safety
Health, dietary, accessibility, or safety-related information where relevant to a booking
Payment confirmation details
Messages and enquiry information
Website usage data
Cookie and analytics data
Social media interactions
Marketing preferences
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3. How We Use Your Data

We use your personal data to:

Respond to enquiries
Manage bookings
Assess suitability for riding experiences
Match riders with suitable horses where applicable
Process payments
Deliver customer support
Share necessary booking details with Providers
Send booking confirmations and updates
Improve our website and services
Send marketing emails where permitted
Comply with legal, tax, accounting, safety, and regulatory obligations
Protect our business, clients, Providers, horses, and legal rights
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4. Legal Bases for Processing

Depending on the situation, we process personal data based on:

Contract necessity
Consent
Legal obligation
Legitimate interests
Vital interests, where safety or emergency circumstances require it
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5. Sharing Your Data

We may share necessary data with:

Experience Providers
Stables and equestrian partners
Accommodation partners
Payment processors
Booking systems
Email marketing platforms
Analytics providers
Accountants, legal advisers, insurers, or authorities where required
Technology and hosting providers

We do not sell your personal data.
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6. International Transfers

Some service providers may process data outside your country or the European Economic Area.

Where required, we use appropriate safeguards such as standard contractual clauses or equivalent protections.
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7. Data Retention

We keep personal data only as long as necessary for the purpose collected, including booking management, legal, accounting, tax, safety, dispute, and business record purposes.
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8. Marketing

You may receive marketing emails if you have subscribed, made a purchase, or otherwise permitted us to contact you.

You can unsubscribe at any time using the unsubscribe link or by contacting us.
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9. Your Rights

Depending on applicable law, you may have the right to:

Access your data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a data protection authority
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10. Security

We use reasonable technical and organisational measures to protect personal data.

However, no online system is completely secure.

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11. Contact

To exercise your privacy rights, contact:

hello@saddle-stories.co

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