Terms and Conditions

‍‍

Terms & Conditions

These Terms & Conditions apply to the website and services operated by Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories (“Saddle Stories”, “we”, “us”, “our”).

By using our website, submitting an enquiry, making a booking, or purchasing any experience through Saddle Stories, you agree to these Terms.
‍

1. Business Information

Saddle Stories is operated by:

Legal owner: Julia Maria Borner
Business form: Individual Entrepreneur
Trading name / brand: Saddle Stories
Registered address: Apartment N4, Building 80, Gldani estate, micro/district III, Tbilisi, 0167, Georgia
Email: hello@saddle-stories.co
‍

2. About Saddle Stories

Saddle Stories is a curated equestrian travel and experience brand offering selected horseback riding experiences, equestrian retreats, ranch stays, riding holidays, wellness experiences, luxury stays, and related services.

Some services may be operated by independent third-party Providers. Where this is the case, the Provider is responsible for delivering the experience safely, legally, and professionally.
‍

3. Bookings

A booking is confirmed only when payment has been received and written confirmation has been issued by Saddle Stories.

You are responsible for ensuring that all booking details are correct, including names, dates, group size, riding level, height, weight, health information, travel details, and contact information.

We reserve the right to refuse, cancel, or amend a booking where the service is unavailable, unsuitable, incorrectly priced, affected by safety concerns, animal welfare concerns, Provider issues, or circumstances outside our control.
‍

4. Prices & Payment

Prices are displayed in Euros and may include or exclude taxes, fees, transport, meals, accommodation, equipment, gratuities, or extras depending on the specific experience description.

Payment terms will be shown at checkout, invoice, or booking confirmation.

Prices may change until a booking is confirmed.
‍

5. Client Responsibilities

You agree to arrive on time, follow all safety instructions, comply with Provider rules, respect local customs, and behave appropriately toward staff, horses, animals, venues, other guests, and the environment.

We and/or the Provider may refuse participation without refund if a client is late, intoxicated, abusive, unsafe, medically unfit, unsuitable for the riding level booked, exceeds stated weight or health limits, provides inaccurate information, or fails to comply with safety or conduct requirements.
‍

6. Health, Safety, Riding Level & Suitability

Horseback riding and equestrian environments involve inherent risks. Horses are living animals and may act unpredictably.

You are responsible for checking whether an experience is suitable for you and for notifying us in advance of relevant allergies, disabilities, pregnancy, injuries, medical conditions, dietary requirements, accessibility needs, riding experience, height, and weight where requested.
‍

7. Third-Party Providers

Where an experience is delivered by a third-party Provider, Saddle Stories acts as a curator, booking facilitator, reseller, agent, or intermediary depending on the arrangement.

The Provider remains responsible for the operational delivery, horses, animal welfare, safety, permits, insurance, staff, equipment, facilities, and legal compliance of the experience.
‍

8. Changes & Cancellations by Us or the Provider

We may need to change or cancel an experience due to weather, safety concerns, animal welfare, Provider availability, operational issues, minimum group requirements, local restrictions, force majeure, or circumstances outside our reasonable control.

Where a significant change or cancellation occurs, we will offer one or more of the following where available: a new date, alternative experience, credit, or refund, depending on the circumstances and applicable law.
‍

9. Cancellations by Clients

Client cancellation rules are set out in our Cancellation & Refund Policy and/or the specific booking confirmation.

Certain experiences, custom bookings, private bookings, retreats, accommodation, seasonal experiences, or limited-capacity experiences may be non-refundable or subject to stricter cancellation terms.
‍

10. Travel Arrangements

Unless expressly stated in writing, Saddle Stories does not provide flights, visas, passports, travel insurance, or full travel planning.

You are responsible for your own travel documents, entry requirements, insurance, transport to the meeting point, and personal expenses.

Depending on the combination of services purchased, package travel or linked travel arrangement rules may apply.
‍

11. Insurance

We strongly recommend that all clients hold appropriate travel insurance covering cancellation, illness, injury, personal belongings, travel disruption, outdoor activities, horseback riding, equestrian activities, and medical expenses.
‍

12. Content & Intellectual Property

All website content, copy, branding, design, imagery, videos, logos, guides, itineraries, and materials are owned by or licensed to Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without written permission.
‍

13. Photos, Videos & Social Media

By tagging Saddle Stories, sending us content, or giving us permission to share your content, you grant Saddle Stories a non-exclusive right to repost, edit, publish, and share that content across our marketing channels.

We will not intentionally use identifiable client imagery in paid advertising without appropriate permission where required.
‍

14. Website Accuracy

We aim to keep all information accurate and updated, but availability, prices, descriptions, locations, schedules, inclusions, riding requirements, restrictions, and Provider details may change.

Images may be illustrative and may include Provider images, Saddle Stories content, client-approved content, licensed imagery, or representative stock photography where suitable Provider imagery is unavailable.
‍

15. Experience & Equestrian Travel Disclaimer

Saddle Stories curates premium horseback riding experiences, equestrian retreats, ranch stays, luxury stays, wellness experiences, and related activities.

Some services are delivered by independent third-party Providers.

We carefully select Providers based on brand fit, quality, safety standards, and available information, but we do not control every aspect of third-party operations, including horse behaviour, animal welfare management, weather, terrain, local conditions, venue management, staff conduct, transport, or operational changes.

Horseback riding involves inherent risks. Horses are living animals and may act unpredictably, even when well trained and professionally managed.

Clients are responsible for reviewing all booking details, riding-level requirements, health restrictions, weight limits, clothing requirements, insurance needs, travel documents, and cancellation terms before booking.
‍

16. Liability

Nothing in these Terms excludes liability where it cannot legally be excluded.

To the maximum extent permitted by law, Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories, is not liable for indirect losses, loss of enjoyment, missed travel connections, personal expenses, third-party actions, weather, force majeure events, client misconduct, inaccurate riding ability information, horse behaviour, animal behaviour, or failure to follow instructions.
‍

17. Governing Law

These Terms are governed by the laws of Georgia, unless mandatory consumer protection laws provide otherwise.

Any disputes shall be handled by the courts of Georgia, unless applicable law gives the client the right to bring proceedings elsewhere.
‍

18. Contact

For questions, contact:

Julia Maria Borner, Individual Entrepreneur, trading as Saddle Stories
Email: [
Registered address: Apartment N4, Building 80, Gldani estate, micro/district III, Tbilisi, 0167, Georgia

‍

‍